Maya Pet will arrive with an ice pack to prevent exposure to extreme heat during transit. It is normal for the ice packs to be melted and even warm on arrival. Don't fret. The ice packs have protected the product during shipment, but please remember to refrigerate upon arrival.
Orders are generally shipped within 24 business hours. Transit/delivery times vary depending on the location of the buyer. Local orders usually take about 1-2 business days to arrive.
Our product is perishable, which means returns are limited. Unopened packages can be returned within 7 days. We are unable to accept returns on open containers of Maya Pet.
We track every order and give you an ETA. If the order hasn’t arrived by the expected delivery date, contact us. If lost, we can ship a replacement or contact the delivery company on your behalf.
Contact us. In most cases, we can replace the item and take the claim to the delivery company on your behalf.